Returns

Return Policy

As a small business we at Watermoon take pride in curating niche collections in small quantities in order to make each piece a staple piece in your wardrobe. In order to continue to be able to offer this our return policy is for store credit only. 

Unworn and unwashed items with our tags still allocated can be returned for store credit within 14 days of the day of delivery. All sale items are final sale and are non-returnable.

We stand confident in knowing you will find another staple piece within our collections - xoxo

Please carefully review our policy. If you have any questions please click here to contact our customer service team.

OVERVIEW:

  • All returns must be received *within 14 days* of the delivery date.
  • Returns are for Store Credit only and issued via email as an E-gift card.
  • Items should be  unworn, unwashed, undamaged, and returned in their original packaging where possible with the WATERMOON tag attached to garment.
  • FINAL SALE items are not eligible for return. See list below.
  • Orders cannot be changed, modified, or canceled after checkout.

      FINAL SALE:

      • Sale Category or items discounted 30% or greater
      • Gift Cards
      • Hats or Hair Accessories
      • Intimates, Tights or Hosiery
      • Jewelry
      • Personalized or Custom made-to-order items
      • Swimwear missing, unattached sanitary liner
      • **Items returned in poor condition will be sent back to the customer as Final Sale.
              •   
              START A RETURN HERE 

            ONLINE RETURN PORTAL (Domestic Orders):

            To start a return please visit watermoon.happyreturns.com

            Or, you can login to your account and start the return process directly from your order history. 

            • Enter your Order Number and Billing Zip Code.
            • You will be presented with your order history. Select the product you wish to return.
            • Select a reason for the return and then click on E-gift card.
              • If an item says “contact customer service” this means it is FINAL SALE and isn’t eligible for return.
            • Repeat steps 2 and 3 for each item you wish to return.
            • Review and verify your selections and submit your return.
            • Print out the packing list and include with your return. Make sure the products are in the same condition as when you received them (unworn, unwashed, and undamaged). 
            • Please visit your local Package Carrier to purchase a return label.
              • It's very important that you keep your Tracking Number in case we need to locate your return.
             

            Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.

            You will receive a confirmation email once the return has been processed.

            **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

            Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.

            You will receive a confirmation email once the return has been processed.

            **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

            PRINTED RETURN FORM (International Orders):

            If you are an International Customer, you can complete the return form included with your order and slip it into the package with the item(s) you are returning. 

              • Please visit your local Package Carrier to purchase a return label. It's very important that you keep your Tracking Number in case we need to locate your return.
              • Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued. The automated email will be sent to the email address used to place the order – we cannot change this! 

              **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

              RETURN POLICY FAQ's 

              GIFT CARD / STORE CREDIT

              If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder. 

              • E-gift card codes and store credit codes will expire 5 years from the date issued.
              • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout. 
              • Your use of the Gift Card constitutes your agreement to our Terms & Conditions.

                 

                DAMAGED OR DEFECTIVE ITEM

                If you received a defective item, contact our customer service team within 3 business days of receiving your order. 

                 

                MISSING OR INCORRECT ITEM

                If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of receiving your order, so we can get that mishap sorted out for you!

                 

                CANCELLING OR CHANGING YOUR ORDER

                Once an order has been placed, it cannot be canceled or changed. 

                 

                ADDING ITEMS TO AN ORDER

                We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.

                 

                PRICE ADJUSTMENTS

                Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.

                 

                RETURN ADDRESS BELOW:

                WATERMOON

                ATTN: RETURNS DEPARTMENT

                 2314 RT. 59

                PLAINFIELD IL 60586